The trial
The trial lasts 15 days with no credit card and no fees. It ends automatically unless you subscribe, and nothing is charged.
30-day money-back guarantee
If you subscribe and find the system is not right for you, send a refund request within 30 days of your first subscription payment (monthly or annual) and we refund the full amount.
The guarantee applies to your business's first subscription payment only. Renewal payments are not refundable; instead, cancel before the renewal date and no further payment is taken.
Cancelling the subscription
You can cancel your subscription at any time by writing to us on WhatsApp or by email. Your access to the workspace continues until the end of the period you have paid for, and the subscription is not renewed afterwards.
Annual plans renew automatically at the end of their term unless cancelled before the renewal date.
Setup packages and additional apps
Setup packages and additional-app fees pay for work performed for your business: data migration, configuration and training. If you cancel before we have started any work you receive a full refund; once work has started these fees are not refundable.
How and when refunds are paid
The subscription licence is currently contracted and billed by the software's developer, Xrero for Information Technology Network Services (Dubai), in UAE dirhams under the terms published at xrero.com/terms, so subscription refunds are made by the billing company in dirhams.
Refunds go back to the payment method you used, within 14 working days of receiving your request, in the original billing currency. We do not cover exchange-rate differences or intermediary bank charges.
How to request a refund
Write to us on WhatsApp at +971 55 776 9320 or at info@xrero.com with your company name and the invoice number or payment date. We confirm receipt the same working day.
Your data after cancellation
Your data remains available for export for 30 days after the subscription ends and is then deleted from the workspace, except for the tax documents that the regulations require to be kept for six years; you can request a copy of those at any time.
Contact
SIF International (S I F International Company), Al Sulaimaniyah, Riyadh 12231, Saudi Arabia. Phone: +966 54 775 0700, WhatsApp: +971 55 776 9320, email: info@xrero.com.